MAHARERA

CA. Mahadev Birla, CA Nipun Singhvi

GujRERA Order 113 dated 22.12.2025

For the purpose of ensuring transparency and an effective adjudicatory mechanism for the redressal of grievances raised under the Real Estate (Regulation and Development) Act, 2016, the Gujarat Real Estate Regulatory Authority (GujRERA) has introduced a new, faster, and simplified process in the form of guidelines / standard operating procedures.

The Gujarat Real Estate Regulatory Authority has issued Order No. 113 dated 22.11.2025 titled ‘Implementation of Standard Operating Procedure (SOP) for Complaint Redressal before the Authority (Form-A) and the Adjudicating Officer (Form-B)’.

The key highlights / salient features of the said Standard Operating Procedure are as under;

  1. Directions regarding the filing and processing of complaints shall come into force with immediate effect.

  2. Directions shall operate prospectively and shall not affect the validity or enforceability of orders passed in previously filed complaints.

  3. Procedure outlined in Standard Operating Procedure (SOP) (annexure Part-A) and Steps (annexure Part-B along with annexures) shall come into force with effect from 1st January, 2026.

  4. Annexure-A:- Complainant shall file communication details of all the parties as per order-95 of the GujRERA

  5. Annexure-B- The Hard Copy Documents set shall be paginated and required to be submitted along with the Index.

  6. It shall apply to all complaints pending for adjudication as well as those filed thereafter, whether submitted online or offline before GujRERA.

  7. Order No. 109, dated 27.07.2025, shall continue to remain in force, and the procedures laid down in this Order shall be implemented in consonance with and in continuation of the provisions of said orders.

  8. Order No. 109 states about the scrutiny procedure and the delegation of power to the officers of RERA Authority for the work before the adjudication of complaint.

Standard Operating procedure (SOP)

Key features of SOP

  1. In introduction part reference of provision of Section 31 is given

  2. Category of complaint i.e. filing of complaint before RERA Authority in form A and complaint/application before Adjudicating Officer in Form B.

  3. for filing of complaint allotee needs to create user id means they have to get first register and then online complaint will be filed. complaint may be filed through Authorised representative also.

  4. The complaint can be file online or offline. in case of filing of online complaint the hard copy of complaint along with the annexures to be submitted in RERA office within 7 days from filing of complaint.

  5. Complaint filed against non-registrable project shall not be maintainable.

  6. Group of allotee can file complaint jointly when the issue is related to the formation of association of allotee or handover of common area.

  7. when issue is related to Common amenities or society maintenance deposit, the complaint is to be filed by AOA or individual allotee duly authorised by AOA

  8. Group of allotee can file complaint jointly for common amenities will be subject to non-existence of AOA and interim relief for formation of AOA and handover common amenities/administration.

  9. Individual relief through individual complaint only. Individual complaint will be non-maintainable due to misjoinder of cause of action or parties?

  10. The complaint shall be accompanied by the necessary docuemnst/evidence as follows;

    Registration Certificate of AOA

    copy of Resolution for filing of complaint and authorisation

    List of Dates and Events

    Allotment letter

    Agreement for sale

    Sale Deed

    payment receipts or proof of payment

    consent of joint allottee

    copy of POA

  11. Service of Notice and information about the hearing dates and pleading through online mode only. The information will available online.

  12. Process of Examination & Scrutiny of complaints:

    13. Upon scrutiny, defects must be rectified within the prescribed time, failing which the complaint may be rejected as non-maintainable and the Rs.1,000 fee shall be non-refundable.

  13. Pre-Hearing Process for complaint filed in form A, including the option for conciliation.

  14. Procedure for hearing of complaint which includes intimation of hearing, submission of pleading,

  15. Clubbing of multiple complaint together.

  16. Filing and adjudication of Miscellaneous application.

  17. Adjournment process.

  18. Final Order

  19. Rectification and Review Process

  20. Execution of Order:- Now online application can be filed.

  21. Interim Order.